Concentrix
As a UX/UI Designer at Concentrix (formerly Tigerspike), I worked on accessibility and user experience improvements for multiple Australian Government digital platforms, including the National Relay Service (NRS) and the Department of Energy’s Net Zero Platform.
My focus was on creating inclusive, consistent, and user-centered experiences across iOS, Android, desktop, and tablet.
To comply with my confidentiality agreement I have omitted and appropriated confidential information.
These designs are a reinterpretation of the original.My role
I led UX and accessibility initiatives, combining research, testing, and design to ensure all platforms met WCAG standards and delivered exceptional usability.
Collaborated with consultants, business analysts, and developers through the discovery and design phases, transforming research insights into accessible, high-impact design solutions.
Conducted heuristic reviews based on Nielsen Norman Group’s 10 principles, ran usability tests in Maze, and worked closely with Deaf and hard-of-hearing participants to validate accessibility improvements.
Additionally, I contributed to pre-sales design proposals and explored AI tools to enhance design workflows and efficiency.
The goals
Identify and resolve usability and accessibility issues through heuristic evaluations and user testing.
Improve clarity, efficiency, and inclusiveness across government digital services.
Collaborate with diverse user groups — including Deaf and hard-of-hearing participants — to validate accessibility outcomes.
In addition to client work, I contributed to pre-sales initiatives, helping design and structure decks for service proposals.
Design toolkit
My process
Followed a human-centered, iterative approach, grounded in data and continuous feedback.
Conducted user research and Maze testing, synthesized insights, and iterated on designs to refine flows and visual hierarchy.
Worked closely with editors, project managers, and engineers to align content, structure, and accessibility.
Explored opportunities to integrate AI-assisted design tools, improving consistency and creative exploration within the team.
The Outcome
Delivered measurable improvements in accessibility, usability, and overall experience across several government platforms.
Enabled more inclusive digital services for diverse audiences, including Deaf and hard-of-hearing users.
Strengthened Concentrix’s partnership with Australian Government clients through data-driven, accessible, and user-first design outcomes.
Please note that the accompanying images in this case study are for illustrative purposes only. Due to confidentiality agreements with government clients, real designs and assets from these projects cannot be shared publicly. kThe visuals presented here are conceptual placeholders, created to represent the nature of the work and process, and do not reflect actual project designs or content.